Fortiemart 360 · Uganda's 360 marketplace

Terms and policies

How Fortiemart 360 works, what you can sell, how payment, delivery and returns work, the quality standards we follow, and how we protect your data.

← Back to the marketplace

1. Terms of use

Fortiemart 360 is an online marketplace run by Fortiemart Holdings Company Limited, Uganda. It connects buyers with sellers of goods and services. The seller, not Fortiemart, sells each item.

Who we are

Fortiemart Holdings Company Limited, offices at Kanjokya House, Level 4, Kanjokya Street, Kampala, and Kagote, Fort Portal. Email info@fortiemart.com. Phone +256 709 793 055 or +256 753 180 015.

Your account

The pilot

The pilot runs until 14 December 2026. Buyers join free. A shop gets 14 days free, then pays a one-time pilot fee of UGX 30,000 to Fortiemart's own merchant code, which covers the shop until the pilot ends. There is no commission on sales during the pilot. Fortiemart confirms each payment and issues a receipt. A shop that has not paid after its free days is hidden from buyers, never deleted, until it pays. Identity and registration checks (KYC) are optional during the pilot. When the pilot ends, every shop keeps its data, gets a free month and must complete KYC (National ID, URSB registration and URA TIN, or their equivalents abroad) to stay live. We will tell you at least 14 days before the pilot ends.

What Fortiemart does and does not do

Acceptable use

Do not use Fortiemart to cheat, threaten or harass anyone, to send spam, to copy other people's photos or brands, to move people off the platform to avoid these rules, or to break any Ugandan law. We may hide content, suspend or close an account that does, and we report crime to the police when the law requires it.

Changes and law

We may update these policies. The version date is at the bottom of this page, and we notify members about important changes. Ugandan law governs these terms, including the Electronic Transactions Act, 2011 and the Data Protection and Privacy Act, 2019. Nothing in these terms removes a right the law gives you.

2. Seller rules

Sell honestly, describe products accurately, answer buyers, and deliver what you promised.

Your shop page must show

The Electronic Transactions Act, 2011 (section 24) requires online sellers to show buyers who they are and the terms of sale. Your shop page therefore shows:

Listings

Orders

Licences

Some goods need a licence from the authority that regulates them: medicines (National Drug Authority), agro-chemicals, seeds and veterinary products (MAAIF and NDA), food production (UNBS and local health authorities), and wine (a liquor licence). Keep your licence and show it to Fortiemart when asked.

Buyers' data

Use buyers' names, phones and addresses only to complete their orders. Do not sell them, share them or send marketing to buyers who have not agreed to it.

3. Prohibited and restricted items

Some items are never allowed on Fortiemart. Others are allowed only for licensed sellers and under conditions.

Never allowed

CategoryExamples
WeaponsFirearms, ammunition, parts, explosives, fireworks, tasers and stun guns, crossbows, and knives sold as weapons. Kitchen knives, farm pangas and tools are allowed.
Sexual productsSex toys and adult accessories, pornography, sexual enhancement pills and "aphrodisiacs". Condoms and family-planning products from licensed pharmacies are allowed.
Alcohol other than wineBeer, spirits, waragi, gin, whisky, vodka, local brews and ciders. Wine is allowed under the restrictions below.
Tobacco and nicotineCigarettes, cigars, loose tobacco, snuff, shisha and e-cigarettes. Uganda's Tobacco Control Act, 2015 bans shisha and e-cigarettes and all tobacco advertising.
DrugsNarcotic and psychotropic drugs, cannabis, khat (miraa) and anything sold to get high.
Protected wildlifeIvory, rhino horn, pangolin scales, bushmeat, skins, live wild animals and their parts (Uganda Wildlife Act, 2019).
Counterfeit and stolen goodsFakes of any brand, pirated films, music and software, and phones or goods without proof of ownership.
Dangerous and illegal itemsBanned pesticides, unregistered chemicals, human organs and body parts, government ID documents, number plates, gambling and lotteries, and hacking tools or personal data.

Allowed with conditions

ItemConditions
WineSeller holds a liquor licence; the listing is marked 18+; the buyer confirms they are 18 or older, and delivery is handed only to an adult.
Medicines and medical devicesOnly NDA-licensed pharmacies and drug shops. Prescription medicines are sold only against a valid prescription.
Agro-inputsSeeds, fertilisers, pesticides and veterinary drugs must be registered or certified by MAAIF or NDA, in original labelled packs.
Live animalsLivestock and poultry only, healthy, with movement permits where required, and transported humanely.
FoodHygienic, labelled where required, within shelf life, and from producers who meet UNBS and health rules.
Second-hand goodsSay clearly that the item is used and describe its condition and any faults.
Our system checks every new product name and description against a list of blocked words. If a legitimate product is blocked by mistake (for example a "glue gun" or a "cotton gin"), chat with Fortiemart support and we will review it. Breaking these rules can lead to removal of the listing, suspension of the shop and, where the law requires, a report to the authorities.

4. Payments and fees

Buyers pay the seller directly. Fortiemart never holds your money, during the pilot or after it.

How to pay

Card payments

Sellers can add a secure card payment link from their bank or a licensed payment provider. Fortiemart's own card checkout will follow once our payment partner and licences are in place.

Fortiemart fees

During the pilot, shops pay only the one-time pilot fee of UGX 30,000. After the pilot, shops pay a monthly plan and a small fee on confirmed sales. The fee is added on top of the seller's price, so the seller receives their full price:

PlanMonthlyFee on sales
BuyerFreeNone
Retail shopUGX 100,0002%
Wholesale shopUGX 250,0001.5%
ManufacturerUGX 1,000,0001%
International suppliersIn US dollars; see section 7

Fees are billed daily at 7pm with any reward credit used first, and paid by mobile money. A bill unpaid by 9am the next day hides the shop until it is paid. Every shop that trades on Fortiemart helps bring more Ugandan businesses and customers online: the plans fund the verification, data and safety work that keeps the marketplace trusted.

5. Delivery

The buyer chooses how the order reaches them. Delivery happens through the seller, the buyer, or a courier Fortiemart has checked.

During the pilot, courier delivery through Fortiemart is not available yet. Buyers collect from the shop, or the shop delivers itself if it offers that. Courier options appear in the app automatically once a courier partner is approved, and we announce it on the Notice Board.

Give a clear delivery address with a landmark and a phone number for the rider. The seller is responsible for the goods until they are handed to the buyer or the buyer's chosen courier. Check the goods when they arrive and tap "I received it". International delivery is agreed directly between the buyer and the supplier (section 7).

6. Returns and refunds

Fair to buyers and sellers, and in line with the Electronic Transactions Act, 2011.

SituationRefundReturn transport
Changed your mind, within 7 days of receiving the goodsFull refund of the price you paidBuyer pays
Changed your mind, day 8 to day 14Seller keeps 10%, refunds 90% of the item priceBuyer pays
Faulty, damaged, wrong item or not as described, within 30 daysFull refund, or a replacement if the buyer agreesSeller pays
Changed your mind after 14 daysNo change-of-mind return. Faults are still covered for 30 days and by any warranty.

Why the first 7 days are a full refund

Section 25 of the Electronic Transactions Act gives every buyer the right to cancel an online purchase within 7 days of receiving the goods (a "cooling-off" period), paying only the direct cost of returning them, with a full refund within 30 days. The law does not allow this right to be removed (section 28). Fortiemart's 10% handling share therefore applies only to change-of-mind returns after these 7 days.

Conditions

How to return

  1. Open Orders, find the order and tap Return or refund. Choose the reason and explain; add photos in the chat.
  2. The seller accepts or declines within 2 working days and agrees the pickup or drop-off with you in the chat.
  3. The seller refunds the way you paid within 7 days of receiving the item back, and no later than 30 days after you cancelled (Electronic Transactions Act, section 25(3)). The seller records the refund transaction ID on Fortiemart.
  4. If the seller declines or does not refund, tap Ask Fortiemart to step in (section 11).

7. International suppliers

Manufacturers and wholesalers outside Uganda can list on Fortiemart, so that products made for African markets reach Ugandan buyers. They pay more than Ugandan shops, in US dollars.

Plans for international suppliers (after the pilot)

PlanRest of AfricaOutside Africa
Wholesale supplierUS$ 200 a month · 2% on salesUS$ 200 a month · 3% on sales
ManufacturerUS$ 350 a month · 2% on salesUS$ 600 a month · 3% on sales

Every international supplier pays at least US$ 200 a month. African suppliers pay lower sales fees and a lower manufacturer plan than suppliers from outside Africa, and Ugandan shops pay the least, so local businesses stay competitive while buyers gain access to more products.

8. Quality standards and units

For farm and food products, Fortiemart asks sellers to state quality using the same measures that buyers, processors and exporters use.

Units of measure

Fortiemart uses metric (SI) units: gram, kilogram, tonne, millilitre, litre, metre, square metre, hectare and acre, plus standard trade packs such as the 50 kg and 100 kg bag, the 60 kg coffee bag (the international standard bag), the 20-litre jerrycan and the tray of 30 eggs. Prices are always per unit shown.

Moisture and safety limits

Damp produce grows mould, loses weight and value, and can develop aflatoxin, a poison that causes cancer. Dry and store produce to these limits:

CommodityMax. moistureOther key limitsStandard
Maize grain13.5%Total aflatoxin ≤ 10 ppb (B1 ≤ 5 ppb); fumonisin ≤ 2 ppm; foreign matter ≤ 0.5% (Grade 1)EAS 2, as applied by UNBS
Maize flour and posho13%Total aflatoxin ≤ 10 ppb (B1 ≤ 5 ppb)EAS 44
Dry beans13%Total aflatoxin ≤ 10 ppb; foreign matter ≤ 0.5% (Grade 1)EAS 46
Soybeans13%Total aflatoxin ≤ 10 ppb; foreign matter ≤ 1% (Grade 1)EAS 762
Dry split peas12%Total aflatoxin ≤ 10 ppb; foreign matter ≤ 0.2% (Grade 1)EAS 761
Cassava flour12%Hydrogen cyanide ≤ 10 mg/kgEAS 740
Green coffee (export)8% to 12.5%Arabica ≤ 86 defects and Robusta ≤ 150 defects per 300 g sampleICO Resolution 420; UCDA grading
Honey20%Pure, with no added sugar or waterCodex Standard 12

Grades, origin and certificates

Fortiemart shows these details on each product and flags readings above the standard, so buyers can trust what they buy and sellers with good produce get better prices. When in doubt, ask UNBS or your district agricultural officer, or test with a calibrated moisture meter.

8b. Listing standards by sector

Every sector lists in the units and with the details its buyers expect. Hotels sell per room per night, food sells per kilogram or per serving, and transport per trip or kilometre. Fortiemart shows the common units for your sector first and asks for the details below.

Units follow the international UN/CEFACT Recommendation 20 codes (for example KGM for kilogram, LTR for litre and DAY for a night's stay), so records can be used on trade and export documents.

SectorCommon unitsDetails asked forLicence or registration
Agriculturekg, 50/90/100 kg bag, tonne, crate, bunch, tray of 30 eggs, head of livestock, acreType, breed or variety, age and vaccination for livestock, plus the quality details in section 8MAAIF or NDA for agro-inputs, seeds and veterinary drugs
Coffeekg, 60 kg bag, tonne, 100 g pack, cupSpecies, form (kiboko, FAQ, green, roasted, ground), process, roast, moisture and gradeUCDA registration
Food and diningkg, g, litre, serving or plate, pack, dozenStorage, shelf life, dietary (halal, vegetarian, vegan, gluten-free), allergensFood hygiene certificate or UNBS permit
Hotels, lodges and staysroom per night, per person per night, week, monthProperty type, UTB star grading, room, maximum guests, beds, bathroom, size, amenities, check-in and check-out times, cancellation policyUganda Tourism Board licence
Tours and experiencesper person, trip, day, ticketDuration, group size, what is included, meeting point, languages, cancellation policyUTB tour operator or guide licence
Housing and constructionmonth, year, square metre, decimal, acre, 50 kg bag, cubic metre, tripFor rent or sale, property type, bedrooms, bathrooms, size, plot size, land tenure (freehold, mailo, leasehold, customary), furnishing, featuresContractor registration where relevant. Never pay a deposit before viewing a property and checking its title.
Retail, fashion and ICTpiece, pair, set, pack, metre, hour, month, licence, gigabyteBrand, model, condition, size and size system, colour, material, warranty, UCC type approval for phonesUCC for telecom and internet services
Healthpiece, pack, session, visitType, whether a prescription is needed, expiry dateRequired: NDA, UMDPC or Allied Health Professionals Council licence
Educationsession, hour, term, course, yearLevel, in person or online, duration, certificateMinistry of Education registration or NCHE accreditation
Transporttrip, kilometre, day, hour, tonneVehicle, capacity, routes, insurancePSV or goods vehicle licence
Auto servicespiece, set, job, hourMake, model, year, mileage, fuel, transmission, part number, conditionNone
Fashion, apparel and textilespiece, pair, set, metreWho it is for, what it is, size system (International XS–4XL, EU, UK, US, kids by height, shoes EU/UK/US, one size or made to measure), sizes in stock, fit, colours, material, care, conditionNone
Arts, crafts and culturepiece, setKind, artist or maker, medium, size (W × H × D cm), weight, edition, made to order, lead time, certificate of authenticityNone
Gifts and hamperspiece, set, packOccasions, who it is for, what is inside, box size, name or message, wrapping, card, days needed, best-before for foodUNBS or food rules for food items
Beauty, events, media, arts, home and professional servicessession, hour, day, job, ticket, visit, square metreDuration, what the client gets, turnaround, venue and capacity, materials included, experienceProfessional body registration where the law requires it (for example ULS, ICPAU, ERB)
Energy and solar; manufacturingpiece, set, job, kilowatt hour, kg, tonne, cubic metreSystem size, battery, warranty, installation, grade and standard met, lead timeERA licence where required; UNBS certification

Official star grading

Clothes, shoes and sizes

Stays, tours and events

8c. 24/7 Courier and warehouses

Parcels are priced by weight or size, sealed, and handed over only with the receiver's code. Goods in our warehouses are released only with the owner's release code.

8d. Vehicles, drivers and hires

Every vehicle is checked before it works, every driver is known, and Fortiemart earns a small commission on trips booked through the app.

8e. Jobs and skills

Workers never pay to find work on Fortiemart. Employers and workers are known, and both confirm the work and the pay.

8f. Offers and adverts

Every offer is checked before it shows, is labelled as an ad, and must be true.

8g. Records, spending and tax

Fortiemart keeps a record of what happens inside the app. It does not hold anyone's money.

8h. Fortiemart agents

Agents bring their parish onto Fortiemart. They never collect cash and never pay to join.

8i. Events and tickets

Fortiemart sells tickets only for member shops, only for events it has checked, and keeps a record of every ticket.

8j. Groups, staff, service desks, vehicles and appointments

Groups and shops can work together on Fortiemart, but money always stays with the group or the shop.

9. Privacy notice

We collect only the data we need, with your consent, keep it safe, and never sell it.

Who is responsible

Fortiemart Holdings Company Limited is the data controller under the Data Protection and Privacy Act, 2019, and registers with the Personal Data Protection Office (PDPO). Contact our data protection officer at info@fortiemart.com.

What we collect and why

DataWhy we use it
Name, email, phone, country, town and languageTo create your account, contact you about orders, and show the marketplace in your language. We email you about your own orders, payments, tickets, returns and new chat messages; you can switch these emails off on the Me page. We never email you adverts without your consent
Shop details, location pin, payment details and account names, verification documentsTo show your shop to buyers, let them pay you, and check that sellers are real (KYC)
Orders, payments reported, deliveries, returns, reviewsTo run each order, settle problems and keep the records tax and consumer law require
Chats, photos, voice notes and videos you sendTo deliver your messages and keep a record of what was agreed. With personal details removed, chats also help improve Fortiemart's services and AI tools, as you agreed when signing up
NIN, vehicle papers, skill card, work and trip recordsTo know who carries goods, drives or works for hire, verify vehicles, and give workers proof of their work. Vehicle papers are seen only by the owner and Fortiemart checkers
Location while you show as availableOnly when a driver or worker switches it on, so customers nearby can find them. Others see a rough position (about 200 m); it stops when you switch off or close the app
Visits, searches and tapsTo count visitors for sellers and improve the marketplace. Reports use numbers and codes, not names
App errors and problem reportsWhen something breaks, the app sends the error, the screen you were on and your phone type, with emails and phone numbers removed, so we can fix it. A problem you report, and any screenshot you add, is seen only by you and Fortiemart support
Group membership, deliveries and sharesTo keep each group's member list and give every member a statement. Group officers see members' names and codes, not phone numbers
Leads an agent writes downAgents may note the name, place and, with permission, the phone of a shop or person they visit, to follow up. Only the agent and Fortiemart's agent office see these notes
Notes and tags by Fortiemart staffSupport staff may add short notes and tags to a member's record (for example "called about the pilot fee") so the team can help you consistently. You can ask to see them
Pilot fee and plan paymentsThe network, transaction ID and amount a shop reports, so Fortiemart can confirm the payment and issue a receipt

Where your data is stored

Fortiemart 360 runs on Supabase, a secure cloud database, in Frankfurt, Germany (European Union), where the EU's data protection law applies. When you sign up you agree to this storage outside Uganda. Fortiemart also keeps encrypted offline backups in Uganda so that no data is lost if a service fails.

Who sees it

Your rights

You can ask to see the data we hold about you, correct it, stop marketing, withdraw consent, or delete your account. Some order records must be kept after an account is closed, for as long as tax and consumer law require. Write to info@fortiemart.com and we answer within 30 days. If you are unhappy with our answer, you can complain to the Personal Data Protection Office.

Security

Data is encrypted in transit, access is controlled by role, chat media is private to the people in the chat, and we keep regular backups. If a data breach puts your data at risk, we inform the PDPO and you without delay, as the law requires.

10. Messages, chats and reviews

11. Problems and disputes

  1. Talk to the other side in the chat first. Most problems are solved there.
  2. If not, tap Ask Fortiemart to step in on the order or return. Fortiemart reviews the chat, order record, photos and payment IDs, and answers within 5 working days.
  3. Fortiemart may suspend a seller or buyer who does not follow these policies, and may share the record with the police or a court where there is fraud.
  4. You keep the right to take a complaint to the Uganda courts or the relevant authority at any time.

12. Safety and security reports

Pay shops only to the code shown in their Fortiemart shop, never share your PIN, and report anything suspicious in the app.

13. Contact

Fortiemart Holdings Company Limited · info@fortiemart.com · +256 709 793 055 · +256 753 180 015
Kampala: Kanjokya House, Level 4, Hive Colab Workspace, Kanjokya Street · Fort Portal: Kagote

Version 1.3 · 23 October 2026